Shipping Policy

Shipment processing time

Orders can take up to 1-5 business days to be processed and shipped.

The shipping estimator provided at check out is the shipping time only and does not include the order processing time. Weekends and holidays are excluded from processing and shipping, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has shipped. Tracking information for your shipment will be updated and available within 72 business hours.

For US

For delivery throughout the US, we use USPS, UPS, and DHL as our primary couriers. The estimated delivery for metropolitan areas in U.S. is 9-13 business days. Please note that the estimated delivery times are subject to delays and changes.

If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking form as a delivery event, and the order should be successfully delivered to you within 24 hours.

Items may ship separately depending on the order location/inventory.

We do not ship on the weekends or Nationalholidays.

Please Note:

Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected in any way by J.ING. Shipping carriers may charge prepaid Tax and Duties to customs for package clearance and later collect from the recipient.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes J.ING to import the goods on his behalf. Further, the consignee/buyer agrees that J.ING may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).

• Customers shall be responsible for Duty and Tax.

• Customers shall be responsible for customs clearance.

• Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.